General Terms and Conditions
The following General Terms and Conditions govern the offer and sale of products on our web site ("maccarronehandcraft.com"). Please read these terms and conditions carefully before ordering any products: indeed, by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on maccarronehandcraft.com are directly sold by Maccarrone Furniture S.r.l. (“Maccarrone”). Maccarrone has its registered office in Camaiore (55041 – Italy), Via dei Carpentieri 19. VAT number 02576250464. Rea LU -236501. The present general terms and conditions of sale can be unilaterally modified at any time by Maccarrone, the version that can be viewed online at the time of the sale being the only one that can be enforced. These General Terms and Conditions of Sale will prevail over any other conditions appearing in any other document, unless prior, express and written exemption. Remember that you can always contact our Customer Care by e-mail: shop@maccarronehandcraft.com
Purpose
The present general conditions of sale govern the transactions carried out through the site for the benefit of individual Customers only, to the exclusion of any professional or unauthorized reseller, and provided that the Customers are domiciled in a territorial area covered by the delivery service contractually linked to the Maccarrone company.
Acceptance of the General Terms and Conditions
The Customer irrevocably acknowledges having accepted without restriction or reservation the present General Terms and Conditions of Sale, the confirmation of the order by the Customer implies full acceptance of the said General Terms and Conditions of Sale. This constitutes an essential condition of the Maccarrone company's agreement to the sale in question. For sales made online, the customer declares having read these general terms and conditions of sale before placing the order. The validation of his order is thus worth acceptance without restriction or reserve of the present general terms and conditions of sale.
Selection of Articles
The Site operates a selection of articles and products offered for sale by the Maccarrone company's distance selling module. All these articles can be viewed online, as well as the related prices, which are expressly mentioned. The photographs, graphics and descriptions of the articles and products sold are only indicative and do not in any way commit the company Maccarrone. Thus, in the event of a manifest error between the characteristics of the articles and their representation, Maccarrone cannot be held liable.
Concretization of the sale
The Customer may place an order on the Site by following the indications and instructions posted online. In particular, he must: - fill in the identification form on which he will indicate all the contact details requested or give his customer number if he has one. - fill in the online order form giving all the references of the products or services chosen. - validate his order after having checked it. - make payment under the conditions provided. - confirm his order and payment. The sale will be considered final after sending the customer confirmation of his order by email detailing its contents. As sales are made within the limits of available stocks, only the items shipped will be debited with transport costs. As part of the fight against fraud on the Internet, information relating to the Customer's order may be transmitted to any third party for verification.
Refusal of orders
Pursuant to the provisions of the Consumer Code, the company Maccarrone shall be entitled to refuse any abnormal order or order placed in bad faith. The same shall apply to orders placed with a customer who is already a debtor or with whom Maccarrone or its licensors or licensees are in breach of the law.
Item prices
The prices indicated on the site are net prices, ex-workshop, whatever the country of destination of the purchaser. No discount shall be applied to taxes, duties or other services which, pursuant to Italian regulations or those of an importing or transit country, are payable by the purchaser.
Terms of payment
Payment must be made when the Customer places the order. At no time can the sums paid be considered as a deposit or advance payment. All orders are payable in euros. Payment is made by bank transfer, by PAYPAL or credit cards (VISA, Mastercard, Maestro, American Express). The customer must be in possession of a PAYPAL account to obtain all the security inherent to this means of payment. The Customer guarantees to Maccarrone that he has the authorizations that may be necessary to use the payment method when registering the order form. The company Maccarrone reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Customer or in the event of a payment incident.
Delivery
The products will be delivered to the address indicated by the Customer on the order form, which can only be in the agreed geographical area. For reasons of availability and stock, an order containing several articles may, if necessary, be delivered to the Customer in several installments. In this case, the Customer shall pay the delivery costs only once. Failure by the Customer to comply with its obligations under the present chapter "Delivery" shall automatically result in the exclusion of the liability of the company Maccarrone in the event of damage declared by the Customer.
Characteristics of the delivery
The Customer is delivered to his home address by the DHL or BRT delivery person and electronically signs an acknowledgement of receipt. In case of absence, the Customer or the recipient of the ordered product receives a delivery notice, which allows him to contact the carrier to arrange another delivery day. The Customer is required to check in the presence of the deliveryman the condition of the parcel and the number of parcels delivered. In case of doubt, he is required to refuse the package and report these incidents to Maccarrone.
Delivery times
Subject to stock availability and the processing of the Customer's order, the indicative delivery times after order validation are as follows:
- DHL: 3 to 4 working days from the delivery of the parcel
-BRT: 3 to 4 working days from the delivery of the parcel
A delay in delivery can, under no circumstances, give the right to cancel orders in progress, and no compensation or penalty for late delivery, whatever the causes, importance and direct or indirect consequences, can be claimed. More specifically, Maccarrone cannot be held responsible for delays in delivery attributable to the carrier or for any other event of force majeure. In particular, are considered as cases of force majeure discharging Maccarrone from its obligation to deliver and more generally from any liability: lockout, strikes, accidents or manufacturing delays at the manufacturer's, war, riot, fire, flood, water damage, storm, lightning, requisition, decision of any authority whatsoever, impossibility to be supplied with raw materials or finished products, failure or delay in the transport of the Products, or more generally in the event of the occurrence of an event beyond the control of Maccarrone. For available products (in stock) we guarantee delivery within and no later than 14 working days from the day following the day on which the Customer registered his order, subject to full payment of the price. For products that are not in stock, the shipping time may change. It will be indicated to Customer at the time of the order. In the event of a delay in delivery in relation to the date initially set, Customer must notify Maccarrone in writing (mail, e-mail) at the contact details given in these GCS in order to participate in the improvement of the quality of service. An investigation with the carrier can take up to 21 working days. If during this period, the product is found, it will be immediately re-routed to the delivery place indicated in the order form. On the other hand, if the product ordered is not found at the end of this 21day investigation period, Maccarrone will proceed at its own expense with a new shipment of the products ordered by Customer.
Payment
Payment must be made at the time of the order by the Customer. At no time can the sums paid be considered as a deposit or advance payment. All orders are payable in euros. Payment is made by bank transfer by PAYPAL or credit cards (VISA, Mastercard, Maestro, American Express). The customer must be in possession of a PAYPAL account to obtain all the security inherent to this means of payment. In the event that the product ordered is then no longer available, the Customer will be offered to choose an item of the same value. Failing this, the Customer may benefit from a credit note allowing him to renew his order at a later date, in particular when the stock allows him to honor his order. Delivery costs will however be charged to the Customer.
Return of Products
It is the Customer's responsibility, upon receipt of the Product, to check without delay the conformity and integrity of the Products shipped. In general, the reservations or observations made on the delivery note must be complete and accurate. In particular, they must define the damage precisely, by indicating the order number. The products may be returned by writing to the email shop@maccarronehandcraft.com and following the instructions that will be provided by us. Customers who are not satisfied with the articles or products ordered may exercise the right of withdrawal provided for the Consumer Code under the best conditions. Thus, the customer may return the items delivered within 14 days of the date of delivery, in their original packaging, complete (accessories, instructions, etc.) and accompanied by the carefully completed return form and a copy of the invoice, to the address of the Maccarrone company's head office mentioned at the beginning of these GCS. The company Maccarrone also accepts the return of any item declared damaged and purchased on www.maccarronehandcraft.com if it is returned within 30 days from the date of receipt of the order by the Customer. The shipping costs of the return package remain the responsibility of the Customer. The initial delivery costs are not refunded. Any anomalies or errors in the reference must be communicated to Maccarrone by registered letter with acknowledgement of receipt within 7 days, following the delivery date, indicating the Customer's references, the invoice number and date, the Product reference, the quantity and the exact reason for the request. The Products must be returned complete, in perfect condition and in their original packaging placed in a blank cardboard box, taking care not to place any writing or tape on the original packaging. The Company reserves the right to refuse any return that does not comply with the above-mentioned conditions. No refund will be made on receipt of a damaged or open product, if this condition has not been confirmed on the Return form after agreement of the Company. All claims, requests for exchange or refund must be made by registered letter with acknowledgement of receipt to the address of the company Maccarrone mentioned at the beginning of these GCS. Failure to comply with the procedure set out above and the time limits indicated, the Customer may not make any claim for non-conformity or apparent defect of the products delivered, the products being then deemed to be in conformity and free of any apparent defect. Maccarrone does not accept parcels sent postage due. Any risk related to the return of the product is the responsibility of the Customer.
Claims / information
For any information, complaint or question relating to the conditions of mail order sales set up by the company Maccarrone or to the articles themselves, customers should contact the Customer Service department of the company Maccarrone mentioned at the top of these terms and conditions.
Intellectual property rights
All elements of the Site are and remain the intellectual property of the company Maccarrone in that it is the holder of the rights or duly authorized. No one is authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the Site, whether software, visual, sound, text or technical. Any single link or hypertext link is strictly forbidden without the express written consent of Maccarrone.
Retention of title
The company Maccarrone retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.
Force majeure
The execution by Maccarrone of all or part of its obligations will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. In particular, are considered as cases of force majeure discharging Maccarrone from its obligation to deliver and more generally from any liability: lockout, strikes, accidents or manufacturing delays at the manufacturer's, war, riot, fire, flood, water damage, storm, lightning, requisition, decision of any authority whatsoever, impossibility to be supplied with raw materials or finished products, failure or delay in the transport of the products, or more generally in the event of the occurrence of an event beyond the control of Maccarrone. Maccarrone will inform the customer of a similar fortuitous event or force majeure within 7 days of its occurrence. In the event that this suspension would continue beyond a period of 15 days, the customer would then have the possibility of cancelling the order in progress, and it would then be proceeded to its refunding under the conditions stated in the present GCS.
Liability
It is expressly agreed that the company Maccarrone can not be held liable for breach of contract in case of stock shortage or unavailability of the product due to a case of force majeure. The information given by the Customer, when taking an order, is binding on the Customer: in the event of an error in the wording of the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product. The company Maccarrone cannot be held responsible for any indirect damages that may arise from the purchase of the articles or products. Similarly, the company Maccarrone cannot be held responsible for any loss of data, files. It is up to the Customer to make all necessary backups. The company Maccarrone cannot be held responsible for damages of any kind, whether material, immaterial or corporal, which could result from a malfunction or misuse of the products marketed. It is the same for possible modifications of the products resulting from the manufacturers.
Disputes
In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of a professional association in the sector, a consumer association or any other counsel of his choice. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in the person who takes the trouble to explain his or her situation. In the event of a dispute, the customer will first contact the company Maccarrone to obtain an amicable solution.
